Longleat Booking and Entrance Core Terms and Conditions

Your Contract:

By purchasing a Day Ticket, Membership or Experience with us, you are entering into a legally binding contract with Longleat Enterprises Limited (Company No. 00789512) (“Longleat”, “We”, “Us”, “Our”).

For the purposes of these Core Terms:

• Day Ticket means any paid or complimentary admission pass granting entry to an event, venue, activity or service provided by us on a specific date or within a specified time period.
• Membership means any subscription, pass, or ongoing access arrangement purchased by a customer which entitles the holder to recurring or continuing benefits, services, or entry for a defined period. These can be annual or seasonal memberships.
• Experience means any bookable activity, package, session, tour, or organised event provided by us which a customer purchases or reserves in advance.

These Core Terms apply to all visitors entering the park, regardless of ticket type, in addition to any product-specific supplementary terms.

By completing your booking and subsequently entering the park, you confirm you have read and agree to these Core Terms.

We will issue you with a booking confirmation email, which constitutes acceptance of your booking. This serves as your ticket and may be presented electronically (including via Apple or Google Wallet).

 

Data Protection:

We process your personal data in accordance with our Privacy Policy. This explains how and why we collect, use and share your personal data in connection with your booking and visit to Longleat. Please visit our Privacy Policy via this link.

 

Tickets and Booking:

Day Tickets are valid for a single day and are date specific.

Day Tickets purchased online are valid for the selected date only. Please contact Guest Services if you would like to change the day of your visit. You must check all of the details at the time of purchase; errors cannot always be corrected.

Tickets are non-transferrable and must not be resold, bundled or used for promotional purposes without our prior written consent.

We may refuse entry or cancel tickets without refund if we reasonably believe tickets were obtained fraudulently or in breach of these Core Terms.

Entry is subject to compliance with your selected date. Visitors arriving after capacity has been reached may be refused entry.

Visitors arriving on a different day to their booked date may be refused entry without refund.

Tickets must be purchased through Longleat or authorised ticket partners including Tesco Clubcard and Picniq. Tickets purchased from unauthorised third parties, including social media platforms or resale websites, may be invalid and may be refused entry without refund.

If you have any queries regarding the Longleat E-ticketing system, please visit our help area.

Where concessionary pricing is offered (for example, for children, armed forces, emergency services, or Essential Companions), you must provide acceptable proof of eligibility on request. If proof is not provided, entry may be refused or the price difference may be charged.

Child rates apply to children aged 3-15 years.

During different periods of the season, we may introduce an online ticket discount for all standard entry tickets purchased online in advance. Other online discounts may be introduced or removed at certain times of the year and at Longleat’s discretion.

Promotional codes and discounts are subject to availability and may be withdrawn where misuse or unauthorised distribution is identified. Only one offer or discount can be applied per purchase.

Other than Tesco Clubcard Vouchers, promotional or discount vouchers may not be used in conjunction with any other offer, discount or ticket type unless expressly stated.

Certain promotional offers (including Mother’s Day and Father’s Day offers) are valid only for visits on the specific dates stated at the time of booking and may not be used outside those dates.

The Longleat E-ticketing System applies to parties of 1-15 visitors. For parties of 16+ please click here for Group prices or contact our Group Booking Team via [email protected] for further information.

Special rates apply to educational groups, youth groups such as Scouts and Guides, Group Travel Organisers and Tour Operators etc. Please click here for Group prices or contact our Group Booking Team via [email protected] for further information.

The person making a Group Booking is responsible for ensuring that all members of their group comply with these Core Terms and any supplementary terms and conditions.

 

Refunds and Cancellations

Tickets purchased online are non-refundable and non-transferable, except where required by law.

As Day Tickets are for a specific date or period, the statutory 14-day cancellation right does not apply.

Some types of Ticket may be subject to the statutory 14-day cancellation period, please see our Experience, Seasonal and Annual Membership terms and conditions for our full refund and cancellations policy regarding your Ticket.

If you are unable to attend your selected date, please contact us. Date changes may be offered at our discretion and subject to availability.

No refunds are given for unused services, late arrival, missed time slots (where applicable), lost or stolen tickets, or where you are asked to leave because you breached these Core Terms.

Nothing in these Core Terms affects your statutory consumer rights.

 

Admission

All visitors must comply with park rules, being the conduct set out in these Core Terms and reasonable instructions issued by staff.

We reserve the right to refuse entry or remove any visitor where necessary for safety, security, operational or welfare reasons, or where these Core Terms or staff instructions are not complied with.

No refund will be provided where entry is refused, or removal is required due to breach of these Core Terms or where staff instructions are not followed.

Longleat welcomes visitors with disabilities. Essential Companion tickets are available free if the person being accompanied has either an Access Card or a Longleat Digital Access Pass with a +1 symbol. For Access Card information, please visit our Accessibility page. Regrettably, we are unable to provide entry without an Access Card or Digital Access Pass.

Attraction-specific accessibility information is available in advance of visiting.

If you have a health condition or disability that may affect your visit, please visit our Accessibility page or contact us on 01985 844400 to discuss reasonable adjustments. We will take reasonable steps to accommodate your needs. Some attractions may not be accessible to all guests for safety reasons.

Dogs and all other pets are not permitted into any of the attractions (not applicable to Service Dogs, but restrictions do apply). Please visit our Accessibility hub for full information. We reserve the right to refuse entry or remove any visitor who does not comply with this requirement.

 

Conduct

To ensure the safety and enjoyment of all visitors, all persons entering the site must comply with the following rules and any reasonable instructions issued by staff.

 

Behaviour:

We reserve the right to refuse entry or remove any person from the site without refund where a visitor:

• behaves in a violent, aggressive, abusive or threatening manner towards staff or other visitors
• engages in conduct that may endanger the safety of others
• attempts to access restricted areas or climbs fences, barriers or structures
• has previously behaved in a manner that has been reported to our staff or management
• has previously been convicted of a criminal offence or involved in civil unrest relating to any property or attraction operated by us

·         is visibly under the influence of alcohol or prohibited drugs

Where one member of a group is refused entry or removed, we reserve the right, at our discretion, to refuse entry to or remove other members of the same group.

We reserve the right to take any appropriate action, including initiating legal proceedings, in response to behaviour that damages our property or threatens the safety of our staff or visitors.

 

Prohibited Items and Activities:

The following are not permitted anywhere on the site:

• smoking or vaping (except within the designated smoking and vaping areas)
• hoverboards, electric scooters, skateboards or similar vehicles (excluding mobility aids used for accessibility purposes)
• weapons of any kind
• fireworks or smoke bombs
• glass bottles or glass containers (except such glass bottles or containers that have been purchased from our premises)

Visitors may be refused entry or asked to leave if they are found to be in possession of any prohibited item.

 

Children:

Children under the age of 12 must be accompanied by a responsible adult aged 18 or over at all times while on the site.

Children remain the responsibility of the accompanying adult at all times. Our staff are not responsible for supervising or caring for children.

 

Clothing:

Visitors must wear suitable clothing at all times, including appropriate footwear and a top.

 

CCTV:

CCTV operates across the site for the purposes of safety, security and crime prevention. We or authorised third parties may film or take photographs in the park. Images may be recorded and monitored and may be shared with law enforcement authorities where required. Further information about how personal data is used can be found in our Privacy Policy.

 

Safety and Safeguarding

We are committed to providing a safe environment for all visitors to our park, and your safety is our priority, but you must take reasonable care for your own and others’ safety.

You must follow all safety notices and the instructions of our staff at all times. You must use all rides and attractions as directed. You must not queue-jump, run, climb barriers, enter restricted areas, or behave in a way that may cause distress or risk to others

You enter the safari park and other animal areas at your own risk. Longleat accepts no responsibility for damage, accident or loss to persons, vehicles or property caused by any animal. Please see “Liability” below for more details.  

Longleat provides interactive experiences with some of our animals and birds to enrich your understanding and enjoyment during your visit. These activities have been risk assessed to ensure that measures are in place for hygiene and to prevent serious injury. We cannot guarantee that minor contact such as a nibble or peck will not occur.

Motorbikes and cars with soft tops, vinyl sunroofs or soft top trailers are not allowed in the Drive Through Safari.

Visitors are responsible for their own safety while on the site and must take reasonable care when using any facilities, equipment or play areas.

Parents and guardians are responsible for the supervision and safety of any children in their care at all times. Children must remain under the supervision of a responsible adult and must not be left unattended anywhere on the site.

Visitors must follow all safety signage and any instructions provided by staff. Use of play areas and other facilities may involve inherent risks associated with physical activity, and visitors should ensure that activities are appropriate for themselves and any children in their care.

 

Child Safeguarding Statement:

Longleat is an attraction offering a range of experiences for children, young people and their families to enjoy. We are committed to protecting the welfare of children and vulnerable adults who visit.

We do not knowingly permit entry to any individual who is a convicted child sex offender or subject to Statutory Notification Requirements or any associated restrictions. Decisions regarding attendance for individuals subject to notification requirements are made exclusively by statutory agencies (police, probation, and the courts).

 Where restrictions or exclusion zones are in place, these must be adhered to. The individual is legally required to comply with these prohibitions.

Any attempt to attend in breach of statutory restrictions will be reported immediately to the relevant authorities.

We appreciate your understanding of our safeguarding responsibilities which are in addition to our terms and conditions of entry. Our policy is available on request.

 

Operational Changes and Closures

Longleat reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice.

Where significant closure or withdrawal affects a substantial proportion of the visitor experience, Longleat will determine an appropriate remedy which may include rebooking your visit or issuing a refund.

Special events may occasionally necessitate restricted access or additional charges to enter Longleat.

Minor or temporary attraction closures do not entitle visitors to a refund.

 

Photography and Filming

Photography and filming may take place during events for use on our website, social media channels and other promotional materials. By entering the site, visitors acknowledge that they may be photographed, filmed or recorded.

Where images, videos or audio recordings are captured, they may be used by us for promotional and marketing purposes without further notice or compensation. If you do not wish to appear in such materials, please inform a member of staff on arrival so reasonable steps can be taken where possible. Further information on how we use personal data can be found in our Privacy Policy.

We want you to take as many photos and videos as you like while visiting Longleat. However, the following restrictions are in place to ensure we are all kept safe.

• Filming and photography of staff is possible with their consent. Please ask first.
• The House and its contents are historically significant and therefore no flash may be used when taking pictures. Our guide will advise if any images cannot be taken due to licensing requirements.
• The use of tripods in the House is prohibited without permission. Please ask when you visit.
• The use of drones is not permitted by visitors under any circumstances due to the potential risk to the historic site, our animals and our staff and visitors.
• Photographs must be for personal use only. Personal use permission does not include the selling or distribution of images in any way.
• The use of specialist lighting equipment, models or costumes is not permitted. For information on commercial photography or filming, please visit Filming at Longleat.

 

Food, Drink and Merchandise

Restaurant and retail purchases are subject to displayed pricing and any specific terms. Allergen information is available on request. You must inform staff of any allergies before ordering. Returns of merchandise are managed in accordance with the returns policy of our onsite shops and your statutory rights.

We only accept debit card, credit card or smartphone payments onsite. We accept all major credit and debit cards, except Diners Club. Cash is not accepted.

 

Lost Property

If any items are found at our parks, we may keep them for a limited period of time. If you may have lost something, please contact us on [email protected]. Anyone claiming a lost item may be asked to provide proof of ownership. Unfortunately, perishable or hazardous items cannot be stored. While found items may be held, we accept no responsibility for locating or returning lost property. We will only keep Lost Property for one month, after which it will be disposed of.

 

Parking

Parking is at your own risk. Please park only in designated areas and follow staff directions and signage. We do not accept responsibility for loss of or damage to vehicles or their contents, except where caused by our negligence.

 

Events Beyond Our Reasonable Control

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including severe weather, emergency incidents or public authority restrictions.

 

Complaints

If you have a concern or problem during your visit, please notify a member of staff as soon as reasonably possible so that we may seek to resolve the issue.

Any complaints after your visit should be submitted in writing within 14 days.

Further information on our complaints policy and how to submit a complaint can be found here.

 

Third-Party Services or Events

Some services or events may be provided by third parties. Where this is the case, the third-party is responsible for those services, and their own terms may apply in addition to our entrance terms. We are not responsible for third-party acts or omissions.

 

Contacting You

We will normally contact you using the email address you provided, unless the law requires us to use another method. Please make sure your contact details are kept up to date so we can reach you if needed.

Emails will usually be considered received on the day they are sent if sent before 5pm, or on the next working day if sent later. Letters sent by post will usually be considered received two working days after they are posted.

If you need to contact us, you can find information on how to do so via this link.

 

Liability

Nothing in these Core Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded.

Subject to the above, we are not responsible for loss which was not caused by any breach on our part, or which was not reasonably foreseeable to both you and us at the time of purchase.

We are not responsible for business losses, loss of profit, or loss of opportunity, as visits are for domestic and private use only.

To the extent permitted by law, and subject to the first paragraph of this section, our total aggregate liability to you arising out of or in connection with your visit shall not exceed the total price paid for your booking.

You are responsible for your own belongings. We do not accept responsibility for loss of or damage to personal property in the park, except where caused by our negligence.

 

Insurance

We maintain appropriate public liability insurance in relation to our premises and services. However, this does not cover personal belongings brought onto our premises. Customers are responsible for their own property and may wish to arrange their own insurance where appropriate.

 

Legal Provisions

Our Core Terms, and any supplementary terms, and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

If any part of our Core Terms, and any supplementary terms, is found by a court to be invalid, that provision shall be deemed severed and the remaining parts shall continue to be effective.

We may update these Core Terms, and any supplementary terms, from time to time. Any changes will be published on our website. The version of our Core Terms, and any supplementary terms, that are published at the time of your booking will apply.

 

Longleat Annual Membership Terms and Conditions

Your Contract

By purchasing a Day Ticket, Membership or Experience with us, you are entering into a legally binding contract with Longleat Enterprises Limited (Company No. 00789512) (“Longleat”, “We”, “Us”, “Our”).

For the purposes of these Terms:

• Day Ticket means any paid or complimentary admission pass granting entry to an event, venue, activity or service provided by us on a specific date or within a specified time period
• Annual Membership means any paid or complimentary pass granting the named holder access to specified attractions, facilities, and general visitor areas for a continuous period of 12 months from the date of activation.
• Experience means any bookable activity, package, session, tour, or organised event provided by us which a customer purchases or reserves in advance.

Our Booking and Entrance Core Terms and Conditions apply to all visitors entering the park, regardless of ticket type, in addition to these product-specific supplementary terms.

By completing your purchase of our Annual Membership and subsequently entering the park, you confirm you have read and agree to both our Booking and Entrance Core Terms and these supplementary Annual Membership Terms.

In the event of any inconsistency between these Annual Membership Terms and our Booking and Entrance Core Terms, our Booking and Entrance Core Terms shall prevail except where expressly stated otherwise.

Opening times and days vary throughout the year. Please ensure that you check our opening dates and times before commencing your journey.

 

Tickets and Booking

A valid Annual Membership admits the named person to Longleat and Cheddar Gorge & Caves during normal opening hours on valid dates.

Each Annual Membership is linked to a specific individual. On your first visit please make your way to the Hub to have your photograph taken. Photos are saved digitally and linked to your digital membership. If you fail to have your photograph taken and linked to your digital membership card your Annual Membership will not be valid.

An Annual Membership is valid for 12 months from the date of purchase.

Digital membership cards will be issued immediately and can be saved to your Apple or Google Wallet. Physical membership cards can be issued on request and collected from The Hub at Longleat or Guest Services at Cheddar Gorge and Caves.

If you visit without your membership card, you may be asked to pay the full, normal admission price, which is non-refundable.

Upgrades from a day ticket to an Annual Membership are available at our park during a visit or by contacting us by telephone on 01985 844400 within 14 days of your visit. Please visit The Hub in Main Square, or any other location specified by Longleat from time to time. Backdated upgrades requested more than 14 days after your visit are not available.

An Annual Membership is specific to a named person, is not for resale and is not transferable for any reason. We reserve the right to request appropriate proof of identification prior to admission into the park.

Pre-booked Day Tickets are valid for a single day and are date specific.

Longleat reserves the right to exclude dates at any time. Any affected dates will be posted on www.longleat.co.uk.

During busy periods, we want to ensure that all our visitors, including members, have a great experience. We require prebooking on selected dates. To reserve a day to attend using an Annual Membership, we may require a £1 booking fee. We then donate some or all of the administration charges to good causes such as TUSK and Koala Life.

If you do not visit Longleat before closing time on the day of your reservation, we reserve the right to record this as a ‘no show’.

If you are recorded as a ‘no show’ three times within any 90-day period, we may pause your Annual Membership. We will notify you of this via email and you will not be able to make any further bookings for a 14-day period. Longleat reserves the right to withdraw an Annual Membership or refuse renewal of an Annual Membership at any time.

Lost membership cards can be replaced at an additional charge of £10 per lost card. Replacement cards can only be issued in person at our park.

 

Events Excluded from Annual Membership

Some events or attractions as identified by Longleat from time to time at Longleat’s sole discretion are not included in the Annual Membership and may incur an additional fee on top of the membership cost.

Icons of the Sky is available via pre-booking only and subject to discounted rates for Annual Members. Details of the prices for Annual Members can be found at https://www.longleat.co.uk/.

Events Included in Annual Membership

The Festival of Light is included in the Annual Membership. 

 

Refunds and Cancellations

You have the right to a refund within 14 days of your purchase of an Annual Membership bought online, over the telephone, or by any other means of distance selling method in accordance with your consumer rights.

If you exercise your right to cancel within the 14-day period, a full refund will be provided. However, if the Annual Membership has been used during the cancellation period, we reserve the right to deduct a reasonable amount from the refund to reflect the use of the Annual Membership prior to cancellation.

Annual Memberships purchased in person at Longleat or Cheddar Gorge & Caves are not subject to the statutory 14-day cooling-off period and are non-refundable unless otherwise stated.

After the 14-day cancellation period has expired, Annual Membership are non-refundable and non-transferable except where required by law.

If you wish to cancel any member reservations, please email [email protected] with your booking reference number.

 

Safeguarding

We are committed to providing a safe environment for children and vulnerable persons visiting the attraction.

The safety and welfare of children is taken seriously. We reserve the right, at our absolute discretion, to refuse entry, suspend, or revoke an Annual Membership without refund where we reasonably believe that a member may pose a risk to the safety or wellbeing of children or other visitors.

This includes, but is not limited to, circumstances where a member:

• is convicted of a sexual offence or is subject to any legal restrictions relating to offences involving children or vulnerable persons;
• is listed on any relevant safeguarding or offender register; or
• behaves in a manner that raises safeguarding concerns or is considered inappropriate towards children or vulnerable persons.

Where an Annual Membership is revoked for safeguarding reasons, the individual will no longer be permitted to access the attraction or make use of any Annual Membership benefits.

We reserve the right to report safeguarding concerns to the appropriate authorities where necessary.

 

Annual Membership Discounts

10% discount in food outlets - applicable for 4 people per transaction

10% discount in gift shops

20% discount on Longleat VIP Experiences - applicable to membership holder and one guest

20% discount on Day Tickets for friends and family – valid for a maximum of 4 people per transaction attending with an Annual Member and valid with a voucher or email confirmation only.

20% discount on Rocksport at Cheddar Gorge valid for a maximum of 4 people attending with an Annual Member.

The above are subject to availability, prebooking is required on some peak dates.

Annual Membership offers and discounts cannot be used in conjunction with any other offer or promotion.

Our discounts may change from time to time. We reserve the right to introduce, amend, extend or withdraw any discount at any time, without prior notice. For current discount information, please visit Become a Longleat Member.

Membership offers and discounts cannot be used in conjunction with any other offer or promotion.

 

Price Changes

We may change our prices for new memberships and renewals. The price paid for an Annual Membership applies for the full duration of that Annual Membership term. However, prices may change from time to time, and the price offered when the Annual Membership is renewed may be different from the price paid for the previous term.

 

Longleat Seasonal Membership Terms and Conditions

Your Contract

By purchasing a Ticket, Seasonal Membership or Experience with us, you are entering into a legally binding contract with Longleat Enterprises Limited (Company No. 00789512) (“Longleat”, “We”, “Us”, “Our”).

For the purposes of these Terms:

• Day Ticket means any paid or complimentary admission pass granting entry to an event, venue, activity or service provided by us on a specific date or within a specified time period.
• Seasonal Membership means any paid or complimentary pass granting the named holder access to specified attractions, facilities, and general visitor areas for a continuous period of 12 months from the date of activation.
• Experience means any bookable activity, package, session, tour, or organised event provided by us which a customer purchases or reserves in advance.

Our Booking and Entrance Core Terms and Conditions apply to all visitors entering the park, regardless of ticket type, in addition to these product-specific supplementary terms.

By completing your purchase of our Seasonal Membership and subsequently entering the park, you confirm you have read and agree to both our Booking and Entrance Core Terms and these supplementary Seasonal Membership Terms.

In the event of any inconsistency between these Seasonal Membership Terms and our Booking and Entrance Core Terms, our Booking and Entrance Core Terms shall prevail except where expressly stated otherwise.

Opening times and day vary throughout the year. Please ensure that you check our opening dates and times before commencing your journey.

 

Tickets and Booking

A valid Seasonal Membership admits the named person to Longleat Safari Park during normal opening hours on valid dates. Each Seasonal Membership is linked to a specific individual. On your first visit please make your way to the Hub to have your photograph taken. Photos are saved digitally and linked to your digital membership. If you fail to have your photograph taken and linked to your digital membership card your Seasonal Membership will not be valid.

A Seasonal Membership is valid for 12 months from the date of issue.

Digital membership cards will be issued immediately and can be saved to your Apple or Google Wallet. Physical membership cards can be issued on request and collected from The Hub and Longleat.

If you visit without your membership card, you may be asked to pay the full, normal admission price, which is non-refundable.

Upgrades from a day ticket to a Seasonal Membership are available at our park during a visit or by contacting us by telephone on 01985 844400 within 14 days of your visit. Please visit The Hub in Main Square. Backdated upgrades requested more than 14 days after your visit are not available.

A Seasonal Membership is specific to a named person, is not for resale and is not transferable for any reason. We reserve the right to request appropriate proof of identification prior to admission into the park.

Pre-booked Day Tickets are valid for a single day and are date specific.

Longleat reserves the right to exclude dates at any time. Any affected dates will be posted on www.longleat.co.uk.

During busy periods, we want to ensure that all our visitors, including members, have a great experience. We require prebooking for selected dates. To reserve a day to attend using a Seasonal Membership, we may require a £1 booking fee. We then donate some or all of the administration charges to good causes such as TUSK and Koala Life.

If you do not visit Longleat before closing time on the day of your reservation, we reserve the right to record this as a ‘no show’.

If you are recorded as a ‘no show’ three times within any 90-day period, we may pause your Seasonal Membership. We will notify you of this via email and you will not be able to make any further bookings for a 14-day period.

Longleat reserves the right to withdraw a Seasonal Membership or refuse renewal of a Seasonal Membership at any time.

Lost membership cards can be replaced at an additional charge of £10 per lost card. Replacement cards can only be issued in person at our park.

Any changes of pass type or membership type must be completed at renewal.

 

Refunds and Cancellations

You have the right to a refund within 14 days of your purchase of a Seasonal Membership bought online, over the telephone, or by any other means of distance selling method in accordance with your consumer rights.

If you exercise your right to cancel within the 14-day period, a full refund will be provided. However, if the Seasonal Membership has been used during the cancellation period, we reserve the right to deduct a reasonable amount from the refund to reflect the use of the Seasonal Membership prior to cancellation. Seasonal Memberships purchased in person at Longleat’s premises are not subject to the statutory 14-day cooling-off period and are non-refundable unless otherwise stated.

After the 14-day cancellation period has expired, Seasonal Memberships are non-refundable and non-transferable except where required by law.

If you wish to cancel any member reservations, please email [email protected] with your booking reference number.

 

Safeguarding

We are committed to providing a safe environment for children and vulnerable persons visiting the attraction.

The safety and welfare of children is taken seriously. We reserve the right, at our absolute discretion, to refuse entry, suspend, or revoke a Seasonal Membership without refund where we reasonably believe that a member may pose a risk to the safety or wellbeing of children or other visitors.

This includes, but is not limited to, circumstances where a member:

• is convicted of a sexual offence or is subject to any legal restrictions relating to offences involving children or vulnerable persons;
• is listed on any relevant safeguarding or offender register; or
• behaves in a manner that raises safeguarding concerns or is considered inappropriate towards children or vulnerable persons.

Where a Seasonal Membership is revoked for safeguarding reasons, the individual will no longer be permitted to access the attraction or make use of any Seasonal Membership benefits.

We reserve the right to report safeguarding concerns to the appropriate authorities where necessary.

 

Events Excluded from Seasonal Membership

The Festival of Light is not included in the Seasonal Membership.  

Some events or attractions as identified by Longleat from time to time at Longleat’s sole discretion are not included in the Seasonal Membership and may incur an additional fee on top of the Seasonal Membership cost.

Icons of the Sky is available via pre-booking only and may include an additional charge.

 

Seasonal Membership Discounts

Unlimited entry to Longleat (excluding the Festival of Light or other winter event and 12th September) for 12 months from purchase.

10% discount in food outlets - applicable for 4 people per transaction.

10% discount in gift shops.

The above are subject to availability, prebooking is required on some peak dates.

Seasonal Membership offers and discounts cannot be used in conjunction with any other offer or promotion.

Our discounts may change from time to time. We reserve the right to introduce, amend, extend or withdraw any discount at any time, without prior notice. For current discount information, please visit Become a Longleat Member.

 

Price Changes

We may change our prices for new Seasonal Memberships and renewals. The price paid for a Seasonal Membership applies for the full duration of that Seasonal Membership term. However, prices may change from time to time, and the price offered when the Seasonal Membership is renewed may be different from the price paid for the previous term.

 

Longleat VIP Terms and Conditions 

• Experiences and Tours are valid for 12 months from the date of purchase and must be taken within this period. Some experiences are only available at certain times of the year so please check this at the point of purchase and on booking. If you are unable to attend on any of the dates given, Longleat may offer you alternative experiences. 

• All purchases of VIP Experiences & Tours are non-refundable and non-transferable 

• With the majority of our experiences we strongly recommend you book a minimum of 8 weeks before your visit; however, due to high demand on certain products and specific times of year, we suggest you book a date further in advance to avoid disappointment. Please ensure you view the Plan your Day and ‘Need to know’ sections for each experience page online at www.longleat.co.uk/vip. All of our experiences and tours are subject to availability. 

• Longleat reserves the right to ask any participant to leave the park should they behave in an inappropriate or unsafe manner and no refunds will be offered. 

• Items will usually be delivered by Royal Mail. Longleat cannot be held responsible for any delivery delays following dispatch. 

• Longleat Gift Vouchers are not redeemable against VIP Experiences 

• Annual Pass Holders must be taking part in the experience to obtain the dedicated discount and the discount can only be attributed to one extra person, attending the experience. 

• If you purchase a VIP gift voucher these cannot be exchanged for cash and no change will be given. 

• When your booking has been confirmed your voucher will be dispatched to the address specified. It is the responsibility of the purchaser to ensure that the information you have supplied to us is accurate prior to making a purchase. 

• If you have purchased a VIP Gift Voucher, you must book a date in advance. Should you arrive with no specific date booked, then Longleat will offer an alternative where available, in exchange for what has been purchased, or you can leave the park and call us to book the experience in for a future date 

 

Cancellation or Changes to the booking by the customer or Longleat 

• Longleat requires VIP guests to reach us at least 15 minutes in advance of their experience start time. Longleat reserves the right to cancel your experience/tour with no refund if you arrive more than 10 minutes after your pre-booked time. Once a tour/experience has begun it will be the discretion of Longleat’ s keepers/rangers/tour guides to determine if it is possible to join a shared experience once it has begun. 

• Longleat cannot be held responsible for the weather, and experiences will go ahead regardless of the conditions. However in exceptional circumstances if the experience is cancelled by Longleat, due to weather constraints, an alternative date will be arranged. 

• Longleat reserves the right to alter the itinerary on any given day due to animal welfare, health issues or access restrictions but will ensure that if so, an alternative experience will be offered where possible. 

• Longleat reserves the right to alter dates, times and prices or facilities for any reason without any prior notice. The management reserves the right to move animals or make alterations or improvements. We apologise in advance for any inconvenience caused. 

• Longleat reserves the right to reschedule any of the booked dates for the experiences and will provide as much notice as possible; however this cannot always be guaranteed. 

• Once the experience/tour date has been booked, it cannot be rescheduled and is non-refundable. 

• If an experience is cancelled by Longleat then an alternative date will be arranged. 

• If for any reason the ownership of the voucher is in contention, we will automatically defer the ownership to the purchaser whose details were given on purchase. 

 

Specific Requirements 

• Each experience/tour carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our keepers/rangers/tour guides turning you away on the day. There will be no refunds offered if you do not adhere to age restrictions. 

• It is up to the individual to assess their own fitness levels for each experience as some do require a degree of fitness. Longleat reserves the right to ask you not to continue with an experience if we feel you are not physically able to partake. 

• It is also up to the individual to make Longleat aware in writing of any serious health complaint that may put yourself or others in danger. 

• Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved. Please contact Longleat (email [email protected] or call us on 01985 844400) with any special requirements before booking to find out the experiences available. 

• With each VIP experience (excluding closed date only experiences), you will receive a Longleat Day Ticket as part of the package. This Day Ticket must be used on the date of your experience; it cannot be transferred to another guest or date and cannot be used towards upgrades such as Annual Passes or Two Day Tickets. 

• If you do not book in your VIP Experience to take place within the given 12 months validity, the voucher will become void and cannot be extended, refunded or transferred. 

• Our 4 x 4 vehicles have 8 passenger seats which includes 1 in the front, 3across the middle and 4 smaller side facing seats in the rear. For comfort and viewing purposes we take a maximum of 6 guests per vehicle. If you feel this number of people would reduce your comfort on the experience then please either purchase an exclusive vehicle for your party or additional spaces as required. If on the day we are not able to fit the 6 booked guests in then the tour may be forfeited and guests asked to rebook for a different off peak date. 

• Our VIP House Library Tour is not able to accommodate those in a wheelchair due to the location of the libraries. 

 

Goody Bag Bookings 

• Goody Bags are non-refundable. 

• A maximum of 6 Goody bags can be purchased at one time. 

• Specific cuddly toy requests can be sent by email to [email protected] quoting the reference number and we will do our best subject to availability. 

 

Flexible Guarantee

Your Contract

By purchasing a Day Ticket with us or by adding a Flexible Guarantee to your booking, you are entering into a legally binding contract with Longleat Enterprises Limited (Company No. 00789512) (“Longleat”, “We”, “Us”, “Our”).

For the purposes of these Terms:

• Day Ticket means any paid or complimentary admission pass granting entry to an event, venue, activity or service provided by us on a specific date or within a specified time period.
• Flexible Guarantee means an optional add-on purchased at the time of booking that allows a customer to change the date of their booking to another available date. Changes must be made by 13:00 the day before your visit. If the deadline passes, the booking can no longer be changed or refunded and will remain valid only for the original booked date.

Our Booking and Entrance Core Terms and Conditions apply to all visitors entering the park, regardless of ticket type, in addition to these product-specific supplementary terms.

By completing your purchase of any ticket along with our Flexible Guarantee and subsequently entering the park, you confirm you have read and agree to both our Booking and Entrance Core Terms and these supplementary Terms.

In the event of any inconsistency between these Terms and our Booking and Entrance Core Terms, our Booking and Entrance Core Terms shall prevail except where expressly stated otherwise.

Opening times and days vary throughout the year. Please ensure that you check our opening dates and times before commencing your journey.

 

How it works

Bookings can be moved up until 1pm the day before your visit.

There is no limit on the number of times a booking can be moved until the tickets are redeemed.

Flexible Guarantee is available with Day Tickets and Essential Companion Tickets but must be added at the time of your booking.

 

Limitations

Longleat has two “Seasons”;

• The main season running from the end of January to the start of November; and
• The Festival of Light season running from approximately the start of November to the end of January.

Date changes can only be made within the same Season.

Flexible Guarantee cannot be added to a booking retrospectively and is only available prior to checkout.

Bookings can only be moved to a day or timeslot for which there is availability and capacity.

Bookings cannot be moved to sold out timeslots or days.

Flexible Guarantee is not applicable with any other ticket types than those listed above and cannot be used with bookings for accommodation or experiences.

 

Refunds

Flexible Guarantee is non-refundable and is not transferable to another booking.

Bookings cannot be moved after 1pm the day before your booking and no refund will be available after this time.

Our full refund and cancellation terms can be found in our Booking and Entrance Core Terms and Conditions.

Bookings moved to a higher priced timeslot will be subject to a surcharge of the different in price.

No refunds will be given if a booking is moved into a lower priced period.

 

Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded.

Subject to the above, our liability to you shall be limited to the value of your booking.

 

For more information and everything you need to know before you visit, click here.